The Personal Privacy Class Action Settlement

Important updates

The Action was certified as a class proceeding on October 7, 2019.

The Opt Out Deadline was December 6, 2019 at 11:59 pm.

The Claim Deadline was February 7, 2020 at 11:59 pm.

Settlement Fund payments are expected to commence in spring 2020.


CA2 Inc. was appointed by the Ontario Superior Court of Justice as the Claims Administrator of the Haikola v. The Personal Insurance Company Class Action Settlement.

Mr. Haikola (the “Plaintiff”) commenced a class action (the “Class Action”) against The Personal and its parent company, Desjardins General Insurance Group Inc. (“Desjardins”), alleging that the defendants had breached the privacy rights of the Class, and sought damages for the Class. The defendants deny any liability and deny the truth of the allegations made against them.

The Ontario Superior Court of Justice has approved the terms of the settlement as fair, reasonable, and in the best interests of the Class.

The Class is defined as all persons who:

  • were insured by The Personal Insurance Company (The Personal) under a valid automobile insurance policy between January 2012 and May 2019;
  • made an automobile insurance claim under that policy with The Personal between January 2012 and May 2019; and,
  • consented to the collection and/or use of their credit score by The Personal or its agents as part of the fraud prevention and detection needs of The Personal’s claims management process.

Please note that this Class Action is unrelated to the disclosure of personal information outside Desjardins without authorization that was announced on June 20, 2019. That matter impacted Desjardins caisse members only.

Court documents:

Frequently Asked Questions

Contact us

CA2 Inc.
9 Prince Arthur Avenue
Toronto, ON M5R 1B2

Tel: 1-800-538-0009
Attn: Personal Privacy Class Action