F.A.Q. – The Personal Privacy Class Action Settlement

What is this class action about?

Mr. Haikola (the “Plaintiff”) commenced a class action (the “Class Action”) against The Personal and its parent company, Desjardins General Insurance Group Inc. (“Desjardins”), alleging that the defendants had breached the privacy rights of the Class, and sought damages for the Class. The defendants deny any liability and deny the truth of the allegations made against them.

When was the Settlement approved?

On October 7, 2019, the Ontario Superior Court of Justice approved the terms of the settlement. Click here to view the Settlement Approval Order.

What is the settlement amount?

The defendants will pay $2,250,000.00 (the “Settlement Amount”) to the Class.

Who can make a claim?

The Class is defined as all persons who:

  • were insured by The Personal Insurance Company (The Personal) under a valid automobile insurance policy between January 2012 and May 2019;
  • made an automobile insurance claim under that policy with The Personal between January 2012 and May 2019; and,
  • consented to the collection and/or use of their credit score by The Personal or its agents as part of the fraud prevention and detection needs of The Personal’s claims management process.

How much money can I get?

The amount that each Class member will receive from the Settlement Fund will depend upon the total number of valid claim forms received by the Claims Administrator, and the total costs of the claims administration process. On the basis of information provided by The Personal, Class Counsel estimates that if all Class members submit a valid claim form, each Class member will receive up to approximately $150.

How do I make a claim?

Class Members who are current insureds of The Personal do not need to do anything to make a claim. They will be automatically included in the distribution of the Settlement Fund, unless they choose to opt out of the Class Action. Such Class Members should ensure that they have notified The Personal and the Claims Administrator of their current address.

Class Members who are no longer customers of The Personal and who wish to receive compensation must complete an online Claim Form or email a completed Claim Form to the Claims Administrator.

What is the deadline for submitting a claim?

The Claim Deadline is February 7, 2020 at 11:59 pm EST. After this time, no further claim forms will be accepted or valid.

Who is Class Counsel?

36 Toronto Street, Suite 1120
Toronto, ON M5C 2C5
Tel: 1-888-684-5545
Fax: 416-477-1657
Attn: Personal Privacy Class Action

Who do I contact if I still have questions?

CA2 Inc.
9 Prince Arthur Avenue
Toronto, ON M5R 1B2

Tel: 1-800-538-0009
Attn: Personal Privacy Class Action